Find all of Sagebrook Home’s Terms on their website.

Customer Service directly at (323) 720-8881 or cs@sagebh.com.

Explore Sagebrook Home’s catalogs at www.sagebrookhome.com/Catalogs

Sagebrook vs. Elevarre

Sagebrook

Sagebrook Home is the original line that consists of beautiful home decor and furniture pieces. Both Sagebrook Home and Elevarre focus on home decor more often than furniture.

Elevarre

Elevarre is Sagebrook Home’s protected high-end, elevated, luxury line, and includes materials such as top grain leather, performance-based fabrics, marble, porcelain, and many others. This line is constantly evolving and will rarely show up in major home decor stores. However, Elevarre close out items may end up in discount stores if the individual piece is being discontinued.

Account Set-Up

Customers will need to complete an account setup with their rep. This form will include all necessary information and orders cannot be placed unless all necessary information has been completed. Necessary information includes names, contact information, credit card information, shipping addresses, billing addresses, etc.

Online Accounts: Registering online at sagebrookhome.com gives the user full access to the website for 60 days. if an order is not placed on or offline by the end of the 60-day period, the account will be closed and you will need to re-register.

Credit cards will be pre-authorized prior to preparing orders. Credit cards will be charged at time of shipment. Sagebrook Home does not accept O.C.D shipments.

Net 30 Terms: Net 30 Terms are offered to customers who have submitted a satisfactory credit application with references- available only for second and subsequent orders. Second and subsequent orders must each be a minimum of $3,000 to qualify for Net 30 terms.

● To Sagebrook Home, Net 30 Terms means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including financial charges.

Ordering and Shipping Policies

Sagebrook generally ships credit approved orders within 2 business days of the order confirmation. Order acknowledgements are sent at the time of order placement. All orders meeting the minimum are shipped on pallets via a common carrier. Shipping is based on our freight map, Illinois businesses have a 20% freight free. Fixed percentage on shipping is based on the full, original price of items before any discounts applied.Order minimum: $500 at a 20% freight fee for Illinois, orders over $2000 are charged at a 15% freight cap.

Pricing available to all customers:

● Case pack pricing: Buy items by the case pack, pay the lowest price (wholesale)

● Each pricing: Any amount lower than the listed case pack quantity and pay the “each” price.

● Orders under $1000 will be charged a $50 handling fee.

Warehouse location: Summerville, SC

Backorders: Sagebrook will honor the original flat-rate freight percentages to backorders that meet the $500 minimum.

● If backorders are not allowed, backordered items will be deleted automatically. Meaning that stand alone backorders less than $500 will be canceled.

● If backorders are allowed, the order(s) will ship when it reaches the $500 minimum or 75% Threshold.

Future Ship dates: Ship dates can be 30 days from the system generated shipment date (the date the order is 75% shippable), and can be extended with your Rep’s permission. However, orders are not picked until ship date which could result in allocation issues.

● In the case of an order that contains both in-line and backordered items, the order will ship once it has reached above $500 and 75% order fulfilment. This can result in allocation issues as some pieces will not come back in stock.

● It is suggested to order your in-line purchases immediately as long as they meet the minimum $500 and to create a separate order of backordered items (again meeting the $500 minimum) and to place the backordered order once all items are in-line.

Sagebrook Home’s goal is to have the most fulfillment and ship as quickly as possible to their customers. That being said, Sagebrook home is no longer allocating products to orders that are in the system past 30 days of a system generated ship date. The system generated ship date calculates when the order will be 75% fulfilled.

● Scenario 1: A customer can select ‘Ship ASAP’ which means that Sagebrook Home will process the order right away as long as the minimum order requirements are met

● Scenario 2: Customer doesn't specify date and the system generated shift date will calculate when the order is to be processed (when the order has reached 75% fulfillment).

● Scenario 3: Customer specifies a ship date which overrides the system generated ship date if the ship date is within 30 days of the SGSD the items will be allocated and the order will be processed at the specified date. If the ship date is beyond 31+ days after the SGSD the customer may lose allocation and the items will not be reserved.

● Ultimately it's important to know that if an order has reached 75% fulfillment & over $500 and the remaining backorders is less than $500 then Sagebrook Home will ask you to increase the secondary shipment to above $500 or will just cancel your backordered items from your order.

LTL Shipments & Additional Shipment Details: Less-than-Truckload are not recommended due to the logistics and additional pricing. Please talk with your rep for prior approval for LTL shipments.

Customer-created Orders:

● Please make sure to completely fill out all the information. Sagebrook Home will not accept orders that are missing information.

● When completing Shipping details:

○ Completely fill out the shipment addresses

○ Talk with your rep to receive prior approval for LTL shipments if needed

○ Choose “Backorders allowed” if you want your order to ship out the backordered products when they become available if the backordered products reach at least $500 after the original shipment.

○ Choose “Backorders not allowed” to remove backordered items from your order.

○ Create a note in the “notes” section if you require any of the following or have special delivery instructions and understand it will incur an additional charge:

■ Lift gate needed

■ Limited access

■ Residential address

■ Inside Delivery

■ Special delivery instructions such as “call me when arrived” will not incur additional fees

Discounts: Freight is calculated based on the pre-discount amount. Closeout or heavily discounted items are not eligible for the flat-rate freight program as discounted items have the same freight and shipping policies due to weight.

Delivery Procedures & Claims: As Sagebrook uses a common carrier, it is important to accurately assess received shipments before unpacking. Sagebrook Home ships all pallets completely shrink-wrapped, with protective corners. Please adhere to the following procedure in order to accurately accept your shipment:

1.Count and confirm the number of cartons and/or items received at the time of delivery

2. Record the number on the freight bill or delivery documents and sign for the delivery

3. Inspecting each carton and/or item for damage in the presence of the delivery driver

4. Noting any overage, shortage, and/or damage on the freight bill or delivery amount, with the acceptance of the delivering driver’s signature.

5. Sagebrook Home must be notified within 10 days of the receipt if there are shortages or damages during delivery. Including photos of the pallet(s) and showing any damages to shipment.

6. Please complete the online Claim Form (within 10 days of receipt) with photos of damages included.

Photographs of disturbed or missing pallet wrapping should be documented as well. Photos of the damages must be uploaded into the Claim Form open the UPLOAD FILES link at the bottom of the form.

• A photo of each item being claimed must be included with every claim form.

• Claims and credit will not be honored if submitted after the 10 day window.

Returns: No returns or damaged merchandise will be accepted without a Return Authorization issued by Sagebrook’s Customer Service Department.

● All returns for reasons other than shipping damage or manufacturer defect may be subject to a 20%restocking fee plus shipping and handling charges both ways. No longer wanted purchased goods with intent to be returned must be received in original packaging and condition. The customer must notify the Claims Department by emailing claims@sagebh.com of the request within 30 days of receiving.

• Customers should not sign for mistakes.

• Your rep is happy to fill out the claim form for you, the customer, and will CC the customer on emails to the Customer Service Department and Claims Department.

Credit: When refunds are not accepted a credit will be applied to the customer account.

● Credit is immediately applied to the customer account.

● Credit is not applied automatically to the next order. If the customer would like to use the credit on a future order then the customer will need to notify customer service of this request at the time of the order being placed.

● Customers are audited for constant claims

● Sagebrook reps receive credit memos of customers credit amount