Meridian Terms

Apply for a trade account:

A: To apply for an account, visit our website and click on "Become A Dealer" to fill out the application. We typically respond within one business day.

Is there a minimum:

A: No minimums!

Can I sell your products online?

A: We are not accepting new e-commerce dealers at this time. However, dealers who are not pre-approved for online sales may still list our products without displaying pricing. If an unapproved dealer lists our products online with pricing it may lead to account suspension.

Do you have any showrooms?

A: We have a showroom at International Home Furnishings Center building in High Point, NC, showroom C-403, which can be toured by appointment year round or visited during the 2 markets per year. A virtual showroom tour is available on our website as well.

How to order swatches?

A: To request swatches, email sales@meridianfurnitureusa.com with the SKU or Color Code and the shipping address. Swatches typically arrive within 1-7 days.

Shipping

How long will it take to get my order?

A: Orders ship the next business day after payment is received. Delivery times vary by carrier and location and should be confirmed with your account manager:

• FedEx/UPS: 1-5 business days

• Expedited Shipping: 3-5 business days

• Local/Tri-State LTL: 1-2 weeks

• Most Other States: 2-3 weeks

• West Coast/Rural Areas: 2-4 weeks

What if I have a deadline?

A: We’re here to help! Let us know about any specific deadlines when placing your order by adding them in the "Notes/Comments" section at checkout or notifying us via email. While we can’t guarantee delivery dates due to third-party carriers, we’ll do our best to accommodate and keep you informed of more accurate ETA's.

What kind of shipping do you offer?

A: We work with third-party carriers and can discuss various shipping options based on your needs. Whether you’re looking for faster delivery or the most cost-effective method, we can help you choose the best option for your business model.

How do I get tracking?

A: 

• For orders shipped with a carrier, tracking will be emailed to the address on file the next business day after shipping.

• For orders shipped with a private driver, tracking is not available and updates can be requested via email.

• For Zenith shipments, tracking isn’t sent automatically, but you can track your order using the order number on their website.

If I ship LTL, what are my options?

A: Different LTL carriers offer different service levels. Please note that service levels such as expedited and white glove cannot be used together.

• Curbside: Item(s) will be delivered to your driveway or door step. There will be no delivery appointment required or scheduled and no signature is required at the time of delivery.

• Threshold: Item(s) will be delivered to the first dry area inside your home (garage, etc) If you live in a multi-story building, items will be delivered to the entryway, lobby, or designated delivery area on the first floor. Additional fees may apply for walk up.Delivery appointment notification is included and a signature is required at time of delivery.

• Room of Choice: Item(s) will be delivered to the room or outside area of your choice. If your item will be going to an upper floor of your home, please ensure the product can be moved through your doorway(s), stairway(s), and/or hallway(s) prior to check out. Additionally, for items going to an upper floor, additional charges may apply and be billed after delivery. Delivery appointment notification is included and a signature is required at time of delivery. Please note no unpacking, assembly, or trash removal is included with this service.

• White Glove: Item(s) will be delivered to your room or outside area of your choice, including unpacking, product setup, light assembly, and full packaging removal. Delivery appointment notification is included and a signature is required at time of delivery. For additional inquiries please reach out to us directly.

• Expedited/LTL: This is a quicker option for shipping via LTL carriers as opposed to the standard furniture delivery carriers. Item(s) will be delivered in accordance with the service level selected. There will be no delivery appointment required or scheduled and signature is required at the time of delivery. Shipping to storage units or tight delivery locations may result in a Limited Access fee assessed by most carriers.

I'm at checkout, but I'm confused about what the shipping options are.

A: At checkout, shipping options are listed by service level first, with carriers organized from lowest to highest cost within each level.

What if I need to make changes to my delivery? What if I have a missed delivery or other shipping issues?

A: Please contact us directly before reaching out to the carrier to avoid confusion or miscommunication. We’re here to assist with delivery changes, scheduling, and preparing your space for LTL shipments.

Important Details:

• The shipping carrier will contact the phone number or email provided to schedule delivery based on the selected service level.

• Missed deliveries will incur fees based on shipment size, and these fees are the customer’s responsibility. The carrier will hold orders until charges are paid.

• Additional fees may apply for storage, redelivery, liftgate, walkup charges, or service upgrades requested after shipment.

• We rely on the shipping information provided at checkout (address, contact details, etc.). If incorrect information is provided (e.g., missing suite number, wrong zip code), we’ll do our best to assist but are not liable for lost items due to these errors.

How do I pay? What are my options?

A: All new forms can be sent to sales@meridianfurnitureusa.com, and are automatically sent to the email on file when selecting "add new" at checkout.

• CC/Debit:  Photos of the front & back of your business CC and your ID - A 3% processing fee will apply. (Client cards are not accepted!)

• ACH: A copy of a voided check - (If you do not have physical checks, you may use a bank statement displaying your business name and account number as an alternative.)

• Wire Transfer: A copy of your wire receipt with the arrival date visible.

• Zelle: Receiver email: pay@meridianfurnitureusa.com (Meridian Furniture INC.)
  **Please include your business name and invoice # in the 'Add a Note' section and send us a screenshot of the payment confirmation

When does payment process?

A: Payment is processed right before shipment.

Do you have order minimums?

A: Nope — we don’t have any order minimums!

What if I need to add or change my order?

A: If your order hasn’t shipped yet, reach out to us via email or phone to request changes.

Do you offer any terms for financing?

A: Yes, we offer financing through CreditKey. Let us know once you’re approved to proceed and we can activate it on your account. https://www.creditkey.com/learn-more/meridian-furniture

Can I pick up my order from the warehouse instead of delivery?

A: Yes, pickups are available as soon as the next business day from 9 AM - 3 PM after payment and scheduling confirmation. Please note, we request that only dealers may arrive for pickups and not the end customers.

Returns, Cancellations, and Claims

What if I need to return my order?

        Returns are subject to a 25% restocking fee.

• Shipping charges are non-refundable, and return shipping fees are the customer’s responsibility.

• Items must be returned in their original packaging with all contents intact (photo proof required).

• All returns are inspected by our warehouse before a refund or credit is issued.

• If the item is deemed in poor condition, a refund or credit will not be issued, and you’ll have 30 days to retrieve the item.

What if my order arrives damaged?

A: Report damages to sales@meridianfurnitureusa.com as soon as possible.

For marble, glass, concrete, and lacquer items, they must be inspected at delivery and signed as damaged or reported the same day.

While we rely on our dealers to help mitigate losses, we’re committed to working with you to fully resolve any claims

What if I need to cancel my order?

A: Let us know as soon as possible if you need to cancel. If the order has already shipped, a restocking fee and shipping costs may apply.

How do I request replacement parts?

A: Email support@meridianfurnitureusa.com with your request. We typically respond within 1 business day.